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Contact Us

By email

Please complete the form below with your query or feedback and our Customer Services Team will be more than happy to help you. If you are not able to use the form for any reason, you can also email us on customer.services@river-island.com . When contacting us, please give us as much information about your query as possible.

To find out whether your local River Island store has a particular product in stock you will need to call us on the number below (for UK and Irish stores only).

For career enquiries please click on the careers link at the bottom of this page

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    By phone

    Contact Customer Services

    (UK & Ireland only)
    Monday to Sunday 08.00 - 18.00 
    +44 (0) 344 576 6444

    Calls may be recorded for quality and training purposes.

    Please note, we will operate altered hours over the May Bank holiday:

    Bank Holiday Monday May 30th – 10:00-16:00

    Please note Customer Services are unable to take orders by phone.

    By mail

    FREEPOST RI CUSTOMER SERVICES LETTERS


    European Commission Online Dispute Resolution
    To visit the ODR website, please click here.