My River Island
If you think there is a fault with an item you have received, please return it to us to assess.
If any product fails to give reasonable wear - due to either defective workmanship or materials, we will refund you the purchase price. This guarantee is in addition to and does not affect your statutory rights.
For details on how to return your defective items, please see our Returns page.
For customers outside of the UK, we will also refund you an amount to cover your return postage. These amounts vary from country to country and will be refunded to the card you originally used to pay for your order. This guarantee is in addition to and does not affect your statutory rights.
For details on how to return your defective items, please see our International Returns page.
If you have received an incorrect item in your order, please Contact Us with details of the error. Please remember to include your order number within your message and we'll be able to investigate further and resolve the problem.