My River Island
You can collect your order any time during the day once you have received your "It's Arrived" email confirmation. You can find the opening hours of the store on our Store Locator .
To collect this order, please bring with you either this email or your original till receipt.
We will keep your order in store for 14 days from the date you are notified that it's ready for collection. After 7 days we will send you a reminder and if you haven't collected it within 14 days, your order will be sent back to us and cancelled.
If you originally paid by credit or debit card, your refund will automatically be processed within 7-10 days of the item(s) being received back at our warehouse. If there is an issue with processing the refund onto your card, a member of our Customer Services team will contact you. If you paid by any other method of payment we will contact you within 10 days to arrange a refund.