My River Island
We will send you an email to confirm that your order has been shipped for delivery. As soon as your order has arrived at the store and is ready for collection, we will send you another email confirming your order is ready for collection at your chosen store. Please do not contact the store until you have received the "It's arrived" email.
If you have received your shipping confirmation email but not your "It's Arrived" email within the delivery timeframes specified, please check your junk mail folder in case it has been caught by a spam filter. If you have not received your "It's arrived" email within the delivery timeframes specified, please Contact Us and we will investigate for you.