My River Island
Currently we are only able to offer exchanges on online orders at River Island stores in the following countries:
Please bring your packing slip as proof of purchase.
If you are unable to exchange your item in a local store, please follow the instructions on your packing slip to return your unwanted items back to us for a refund and re-order your preferred item.
Visit our Returns page to see all of the available returns options for you.
For customers outside the UK, please see our International Returns page for returns options.
Please click here for your rights under the Consumer Contract Legislation.