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Are all River Island stores open?

We’re closely following government guidelines to keep our colleagues and customers safe while delivering the style and service you love.

If you are unsure if your local store is open, please use our store finder where you will also see our updated hours.

Returning products purchased in store

Due to local store closures, any store purchase made on or after 8th October can be returned to your local store within two weeks of it reopening for a refund. Also, Christmas Gifts purchased from November 1st can be returned after 28 days but before 14th January 2021 for an exchange or Refund Card at the original purchase price. Purchases returned within 28 days of purchase will always be eligible for a refund to the original payment method. All returns require proof of purchase.

Returning products purchased online

Online orders can be returned by post for free in the UK and Ireland within 28 days of delivery to home or collection in store. Christmas Gifts purchased from November 1st can be returned after 28 days but before 14th January 2021 by post for a refund to Digital Gift Card or in store for an exchange or Refund Card at the original purchase price. Purchases returned within 28 days will always be eligible for a refund to the original payment method. All returns require proof of purchase.

Returning store orders delivered to home

Due to local store closures, any store order delivered to home on or after 8th October can be returned to your local store within two weeks of it reopening for a refund. Store orders delivered to home can also be returned by post for free in the UK and Ireland within 28 days of delivery with a refund issued to a digital gift card. Also, Christmas Gifts purchased from November 1st can be returned after 28 days but before 14th January 2021 for an exchange or Refund Card at the original purchase price. Purchases returned to store within 28 days will always be eligible for a refund to the original payment method. All returns require proof of purchase.

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