My River Island

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How can I track my order?

Deliveries to the UK

When your order is shipped, we'll send you an email with your tracking number and a link to our carrier's website to tell you the current status of your delivery.

You can track your order by following these steps:

  1. Click on the ‘My Account’ tab at the top right of the page
  2. Sign in
  3. Select the ‘My orders’ tab
  4. Select ‘View order’
  5. Click ‘Track order’

You will now be able to see the order’s current status and full tracking history.

Contact us:

If you still need assistance we're happy to help, please have your 8 digit order number ready (if applicable). This can be found on your order confirmation email or by logging into your account.

Live Chat (available 7 days a week - only available for UK and Ireland)

For more ways to contact us, opening, and live chat times, please see our contact us page

Deliveries outside the UK

When your order is shipped from our Distribution Centre, we'll send you an email which shows the expected date you will receive your order.

If tracking is available, we will provide you with a tracking number and link to our courier’s website; this will show you the current status of your delivery and the tracking history.

Please note that some deliveries outside of the UK will be sent via an international postal service where package tracking is unavailable.

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