My River Island

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What confirmation emails will I receive?

Order Confirmation

We will send you an order confirmation email once your order has been successfully placed. This email can take up to 24 hours to arrive in your inbox and will confirm what items you purchased, the quantity and how much you will be charged.

Despatch Confirmation

We will send you an email once your order has been shipped to confirm which items are in your order, the expected delivery date and your delivery type eg. Standard or Express. We like to keep you in the loop!

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