My River Island
If you think there is a fault with an item you have received, please return it to us to assess.
For details on how to return your defective items, please see our Returns page.
For customers outside of the UK, we will also refund you an amount to cover your return postage which will be refunded to the card you originally used to pay for your order.
If you have received an incorrect item in your order, please Contact Us with details of the error. Please remember to include your order number within your message and we'll be able to investigate further and resolve the problem.