My River Island
If your order has not been delivered within the timeframes for your country, please Contact Us. Remember to include your order number within your message as this will help us speed up the search for your order.
If we're unable to locate your package, we will send you a 'Missing Package Claim Form' to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome. If appropriate, a refund will be issued to the credit/debit card used for your purchase.