You can check your balance online from our dedicated Gift Card page.
You can also check your balance at any River Island store in the UK (excluding Selfridges and Jersey), Republic of Ireland and Isle of Man.
If you still need assistance we're happy to help, please have your 8 digit order number ready (if applicable). This can be found on your order confirmation email or by logging into your account.
Live Chat (available 7 days a week - only available for UK and Ireland)
For more ways to contact us, opening, and live chat times, please see our contact us page