My River Island

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Why can’t I sign into my account?

If you cannot log into your account please click here to reset your password.

If you’re on a mobile/tablet and the forgotten password link doesn’t work, please try using a laptop/desktop computer.

If you’re on a laptop/desktop computer and it’s still not working, please try using a different web browser; Google Chrome, Mozilla Firefox, Internet Explorer for example. Please also try clearing your browser’s cookies and search history.

If none of the above works for you please contact us and we will look into resetting your password for you.

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