Exchanging Goods

Currently we are only able to offer exchanges on online orders at River Island stores in the following countries:

  • United Kingdom (excluding our Jersey and Isle of Man stores)
  • The Netherlands
  • Belgium
  • Sweden

Unfortunately we are unable to exchange online orders in our Republic of Ireland stores

Please bring your packing slip as proof of purchase.

If you are unable to exchange your item in a local store, please follow the instructions on your packing slip to return your unwanted items back to us for a refund and re-order your preferred item.

Visit our Returns page to see all of the available returns options for you.

Please click here for your rights under the Consumer Contract Legislation.