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Returning goods

If you need to return an item you have ordered from our website, you can do so within 14 days of receipt.

For details about all the ways you can return items from your country, please see our Returns page.

Returning a store order?  See our  Store Order Returns  page for more details.

Please note:

In order for a refund to be processed, the person named on the card which was used to process the payment must be present. If the cardholder and payment card are not present, we will offer the refund on a River Island gift card.

It can take up to 14 days for a return to be processed once we have received your package should you choose to send it back to us via the Post Office™, Package Collection Service, Collect+, Doddle, or Hermes ParcelShop.

Please note that we are unable to process refunds to your PayPal/ iDeal/ GiroPay account at our stores. In the Netherlands, Belgium or Sweden, unwanted items can be returned to our stores and we will refund in cash. In the UK and Republic of Ireland unwanted items can be returned to a store for an exchange or Gift Card, alternatively, we will process the refund to a Credit/Debit card in the name of the person on the packing slip. You are also welcome to exchange goods bought via PayPal/ iDeal/ GiroPay in our stores in the UK, Republic of Ireland, the Netherlands, Belgium and Sweden as usual. If you wish for your refund to be processed back to your PayPal/ iDeal/ GiroPay account then you must return your order to our warehouse.  

Items returned to stores in the United Kingdom will be refunded in Pounds Sterling. Items returned to stores in the Republic of Ireland, Belgium and The Netherlands will be refunded in Euros. Items returned to stores in Sweden will be refunded in Swedish krona. If you've paid for your order using a different currency, you will be refunded in the store's local currency (Pounds Sterling or Euros) at the current River Island commercial exchange rate.

For reasons of health and hygiene, we cannot offer refunds on food, grooming products, pierced jewelry and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.

When returning gifts, cosmetics and electrical goods we would appreciate it if you could return all original packaging.

This does not affect your statutory rights.